Streamline your data management process with the LiveAgent + LeadMailBox integration

Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).

All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.

Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.

Lead MailBox is a marketing solution that provides many tools to help you grow your business through different channels. Nowadays, businesses of any size need to manage their leads in the best way possible. Thanks to its online, cloud-based lead management feature, you can reach your leads and access to your business' most relevan data wherever you are.

Lead MailBox allows you to create email marketing campaigns to follow up your leads and gain trust. Thanks to Lead MailBox’ sms and telephony solutions, you’ll be able to connect with your audience using the most suitable channel. Lead MailBox gives you the possibility to effectively organize your Leads, by storing their contact on the online database to quickly filter, search and prioritize data.

With Lead MailBox, you can analyze your business and discover weaknesses and strengths. Thanks to a data-driven approach, reporting tools give you the data you need to grow your sales volume and optimize your processes. Moreover, by organizing your team members’ tasks and job, you’ll be able to boost their productivity without effort.