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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is Leanplum
Leanplum is a mobile engagement platform that provides cross-channel messaging and app optimization in a single solution. Leanplum helps farsighted brands like Grab, Tinder, and Tesco to meet the real-time needs of their customers.
Benefits of using Leanplum
By transforming data into an understanding of users' needs and desires, Leanplum offers timely, tested and relevant unified experiences, building customer loyalty that drives business growth. Founded in San Francisco, Leanplum has offices in North America, Europe, and Asia.
Why should I use Leanplum
Because brands rely on Leanplum to help them organize multi-channel campaigns, from messaging to in-app experience, all from a single integrated platform.
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leads with LiveAgent
leads with LiveAgent
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