Streamline your data management process with the LiveAgent + Magento integration

Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).

All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.

Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.

Magento is an open source, commerce platform for retailers and brands who want to take the most out of their online presence, in order to grow their businesses online and make more sales.

With Magento your store is hosted in the cloud, which means that your content is delivered quickly, and everything is more secure and fast. When you open your commerce store online, you need to manage many “teachy” stuff. For example: traffic spikes, discounts, and much more.

Magento allows you to create your own store online, manage your sales and connect with your audience, effortlessly. You don’t have to fear holidays and traffic spikes, just focus on your business, create irresistible promotions and let Magento do the rest. Magento avoids stress. You can take your business under control, 24/7, by getting real time performance analytics. - Queste piattaforme non sono integrate e sono solo disponibili nel PixelEnhancer