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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is MailJet
MailJet is a powerful email marketing solution perfect for businesses of any size. MailJet enables you to take full control of your email strategy, managing your contacts list with the aim of improving engagement with your leads and increasing conversions.
Benefits of using MailJet
If you are just starting up, you can use MailJet for managing your contacts list and pay as you grow. The most of email marketing solutions out there let you pay for your contacts. MailJet is different. With a volume-based pricing, it adapts to many business’ sizes. Drag and drop email builder You don’t need to hire a dev or be a “tech guru” to send beautifully designed email to your list. With the drag and drop email builder, you can create engaging newsletters in just a few minutes, effortlessly. Real-Time Monitoring Mailjet Real-Time Monitoring is an exclusive feature that alerts you with delivery issues.
Why should I use MailJet
Thanks to such innovative tool, you can easily investigate the possible root-cause of your delivery issue and find out a solution. Moreover, you can choose your preferred notification channel, the one that will get the most attention (email, slack, and much more).
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