Streamline your data management process with the LiveAgent + Mini CRM integration

Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).

All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.

Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.

Mini Crm is a Customer Relationship Management platform that helps you manage your leads, optimize the sales process and more sales. If you are a business owner and you need to increase the engagement with your contacts’ base, then Mini CRM is a great solution for you.

Easy-to-use Mini CRM is easy, you don’t need to be a developer or a teach expert to use it. Its easy interface makes this platform the perfect tool for a rapid growth. Mini CRM enables you to build a central system for managing your Business. Generate new leads Mini CRM allows you to increase you internet leads by designing and bringing online your Web forms. Build automatic emails When people subscribe to your leads, you can instantly send welcome mails and follow up sequences to engage them with your great content. Sales automation

With Mini CRM you can automate your sales processes and help your team members to boost their productivity. You can manage customers and task, always up-to-date, visualize the customer’s history Get detailed statistics about your audience, such as open rates, click through rates, conversions and much more. Marketing automation Marketing automation enables you to use filters and send targeted messages to your audience, sending the most relevant message for your customers.