Streamline your data management process with the LiveAgent + Oracle CRM integration

Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).

All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.

Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.

Oracle CRM is one of the leading software on today's market that boasts a solid and intuitive interface and a variety of product lines and implementation models. Oracle CRM simplifies customer relationship management for businesses of all sizes and industries, enabling them to optimize their sales processes and increase sales productivity.

The tool can regulate and manage the relationship with customers from the qualification and categorization of leads to the monitoring / management of opportunities, including optimization of forecasting, analysis and reporting and a set of powerful historical analysis for smarter business decisions.

Information is organized correctly and easily accessible by all team members, from any device. Beyond that, Oracle CRM has powerful built-in features, lead management tools and ROI measurement tools.