Streamline your data management process with the LiveAgent + Reynolds & Reynolds integration

Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).

All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.

Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.

Reynolds & Reynolds is a leading automotive dealer solution (ADS) designed for growing your sales volume. Thanks to the Retail Management System, you can run your automotive business with more efficiency, working faster and smartest then ever.

With Reynolds and Reynolds, it is easier to engage your customers, thanks to the most advanced marketing techniques and tools that the software provides you. Reynolds & Reynolds solutions include: CRM Reynolds & Reynolds’ CRM enables you to effectively manage your customers’ database and leads, driving them through your sales pipeline. With the CRM you can organize your tasks, update customers information, track sales. In other words, you have an overview of your business and you’ll know exactly how to make more sales.

With Reynolds & Reynolds you can bring your dealership business online and start building a professional online presence, in order to attract more leads and close more deals. Callbright® Callbright allows you to improve your marketing efforts, by engaging your customers with the most advanced web-based, real-time, telephone communication management tools. With Callbright® you can track your results, thanks to detailed insights about your marketing activity.