Streamline your data management process with the LiveAgent + Sales Creatio - formerly bpm online integration

Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).

All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.

Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.

Sales Creatio - formerly bpm’ online, is a unified cloud-based CRM software and intelligent BPM platform for the automation of marketing, sales, and services. This tool is designed to meet the needs of medium and large companies, allowing them to manage the customer lifecycle, from lead to sales and customer service, without interruption.

Sales Creatio - formerly bpm’ online offers users the ability to view marketing, sales, and service activities through a single CRM platform. Sales Creatio - formerly bpm’ online provides three integrated products, which can be used separately or in a single CRM package: Marketing Creatio, Sales Creatio, and Service Creatio.

Sales Creatio - formerly bpm’ online can be deployed on-demand as a cloud-based or on-site solution, where data is hosted internally on the company's servers. In both cases, users can access the platform using a web browser or mobile app. The system is compatible with both Windows and iOS.