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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is Salesnet
Salesnet is a Customer Relationships Management software focused on sales and marketing activities. Salesnet offers advanced customizable options, in order to perfectly match the needs of each businesses.
Benefits of using Salesnet
Salesnet provides sales and marketing automation tools. Sales Force Automation includes a suite of tools for sales management that allows you to easily manage and nurture your leads, design and manage sales pipelines, monitor all the activities and deals in each stage of the sales cycle, also getting detailed insights and forecasts, based on your team activities. Dozens of customizable dashboard templates are available and can be customized, in order to keep track of the KPIs that matter most to your business.
Why should I use Salesnet
Salesnet’s Marketing Automation tools provides an Email Marketing solution with a built-in visual editor and tracking capabilities, a mobile CRM and an integration with Social Media to monitor your contacts’ activities. Salesnet can be integrated with third-party services through customization resources that they offer, like as XML Web Services API, HTML forms and dynamic URLs. To ensure privacy and a high level of security for your data, Salesnet uses the standard SSL encryption, IP restrictions and application isolation options, if required.
Create new Salesnet
leads with LiveAgent
leads with LiveAgent
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