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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is SendPulse
SendPulse is a marketing tool that enables you to maximize your marketing efforts through bulk emails, sms and web push. SendPulse allows you to increase your subscribers by creating unique opt-in forms on your website. SendPulse helps you save time, by creating series of emails that will be automatically sent to your leads and clients when they subscribe to a specific list.
Benefits of using SendPulse
Thank, thanks to automation rules and Artificial Intelligence, you can create highly personalized campaigns, which allows you to increase conversions and sales by addressing your audience with the most relevant and personal message for them. In fact, with SendPulse you can easily create and send emails to your contacts’ base, using an intuitive and simple drag and drop tool. Moreover, thanks to SMTP server, you can send transactional email messages to your contacts and send updates to your users using web pushes that grab their attention.
Why should I use SendPulse
SendPulse also allows you to reach your audience with SMS campaigns. Thanks to this very flexible feature, you can increase your conversion rates by sending instant discount, special offers or purchase confirmations.
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addressbooks with LiveAgent
addressbooks with LiveAgent
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