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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is Streak CRM
Streak is a third-party extension of Google's email service with over fifty million users that allows you to improve the CRM’s features of your Gmail account. Streak is developed for personal users looking for a simple CRM solution, for any sized business looking for a fully-featured CRM solution and for any sized business looking for custom roles and premium support.
Benefits of using Streak CRM
Streak can help professionals and managers improve their careers. Small businesses can create email campaigns with the ability to constantly monitor your work progress. Streak also allows you to know when and where the recipients of your emails see your emails or even what type of device they use. With Streak, people can collaborate with a single click in order to share contacts, email, files, and anything else needed to get the job done. Moreover, you can manage your deals, support queue and more inside Gmail, replace multiple external systems with one single and easy tool.
Why should I use Streak CRM
Streak connects securely to Google Apps, so you have the flexibility to use work, personal, and school Gmail accounts. With Streak, everything you need is in your own hands, wherever you are. You can access your information in Streak from any computer and keep working while on the go using Streak’s mobile App through your smartphone!
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