Streamline your data management process with the LiveAgent + StreamSend integration

Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).

All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.

Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.

StreamSend is an Email Marketing Automation solution, suitable for businesses from all scales and industries, including Agencies and Ecommerce.

The main goal of StreamSend solution is automating the marketing activities and processes through a workflow builder tool based on customers’ behaviors and interests. It allows you to automate your email marketing campaigns, in order to send the right message to the right person at the right moment. The behavioral targeting features is helpful to improve the campaigns’ performance and their effective, because you can deliver messages that matters to your customers, improving click-through rate and reducing not opened messages and bounce rate.

With StreamSend you can manage your newsletter campaigns, e-commerce campaigns (including shopping cart abandonments) and lead nurturing programs. The reporting system tracks email campaigns, social media engagement and video views, providing detailed insights and information. Thanks to dozens of stunning email templates available, you can easily design and customize beautiful and professional email messages.