Streamline your data management process with the LiveAgent + Trade Smarter integration

Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).

All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.

Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.

Trade Smarter is a technology provider offering B2B solutions for the retail derivatives trading industry, as well as electronic trading platforms and CRM & Back Office systems. Leveraging the latest technologies and a unique user interface, allows you to easily implement the code on mobile and web applications around the world. TradeSmarter is currently based in Singapore, with research and development offices throughout Europe and the Middle East, as well as the Bangkok office.

TradeSmarter offers: FinTech solutions for Forex, CFD, CRM solution, White Label Solutions, MT4 / MT5 bridge providers, Risk Management, Development Companies and brokers tools. Borrowing from the social trading structure we have in the forex market, Tradesmarter has implemented a social trading engine on its white-label solutions. This feature allows traders to visualize the trade positions of other experienced traders, witness their trade decisions and decide which to copy on their own accounts so as to replicate a trader’s potential success.

With Trade Smarter You can sell your active option back to the broker just prior to the expiry time. This enables traders to lock in profit when their position is in-the-money and the outcome of the trade is not certain. It can also be used as a form of stop loss if their position is out-of-the-money and the perception is that the outcome is not going to change. Trade Smarter platforms now feature a hedging tool which allows for reverse trading as expiry times approach. You can invest the same amount in the opposite direction to your open positions. The investment amount, asset and expiry time are all the same and are based on the current asset price and payout.