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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is YMLP
YMLP is an email marketing software that allows you to manage, send & track your email newsletters. Thanks to its easy-to-use email newsletter builder, you can engage your audience by sending beautifully designed, fully responsive messages to your contacts.
Benefits of using YMLP
YMLP allows you to create unlimited opt-in forms, in order to collect more leads via your website. Moreover, you have the ability to manage your lists and contacts, send targeted emails using filters, and much more. The Google analytics integration enables you to track your email marketing results, monitoring opens, link clicks and bounces. With YMLP’s social integration, you can easily share your newsletters on social media and reach a wider audience to expand your brand.
Why should I use YMLP
If you work with a team, thanks to the multi-user access you can manage your email marketing with your employees and partners. By defining their right within the program, you’ll be able to, boost your team’s productivity while keeping your email marketing safe.
Create new YMLP
forms with LiveAgent
forms with LiveAgent
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