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What is LiveChat Inc
LiveChat Inc. is a live chat and helpdesk software, useful to easily manage communications and interactions with your customers. As the name itself suggests, you can communicate with your customers in real-time, providing a great customer support experience. LiveChat Inc. comes with a lot of advanced features which allow you to track everything, improve the effectiveness of your efforts and monitor all the activities.
Benefits of using LiveChat Inc
Using pre-made answers (also known as “Canned Responses”) you can save a lot of time: if you face similar questions several times, you don’t have to type the answer at any time. Just “save” the reply and recall it with a quick shortcut. You can also easily get a lot of information about your visitors and customers, such as email, location, order IDs, number of visits etc. In order to better organize the entire workflow, you can use “tags” to label similar conversations and the “filtering” options. All the chats are archived, but you will be able to quickly find conversations that include a certain keyword or phrase, also if it was handled by another agent.
Why should I use LiveChat Inc
The “Ecommerce” suite of tools, make LiveChat Inc. an added value for online retail businesses: you can easily engage your visitors immediately, as soon as they come on your website. In addition, thanks to the “Custom Invitation” feature, you will be able to identify and get in touch with potential buyers who came from a particular marketing campaign. LiveChat Inc. provides native integrations with the most common Ecommerce CMS, such as Magento, BigCommerce Prestashop and Shopify. But LiveChat Inc. also integrates with the most used CRMs, Email Marketing Software and platforms, including HubSpot, MailChimp, Salesforce and Google AdWords.
What is Batchbook
Batchbook is the CRM solution for small and medium-sized businesses that need an easy way to build relationships with their customers. Batchbook CRM allows you to store contact details in one central location, which the entire team can access from any device connected to the Internet. You can create better relationships with your customers by managing activities, segmenting, creating lists and recording important communications, personalized details and more on your contacts.
Benefits of using Batchbook
This software is designed to be simple to use but powerful. With custom fields and advanced search and directory creation capabilities, you can manage the flow of sales, marketing, customer service and other business processes. Batchbook CRM was designed based upon the idea that if you can build better relationships with your customers, you can build a better business.
Why should I use Batchbook
Finally, this software boasts affordable prices for a small business or organization, powerful and easy-to-learn features, and a dedicated customer service team with technology professionals who help you get the most out of it.
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leads with LiveChat Inc
leads with LiveChat Inc
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