Streamline your data management process with the LiveChat Inc + CallLoop integration

LiveChat Inc. is a live chat and helpdesk software, useful to easily manage communications and interactions with your customers. As the name itself suggests, you can communicate with your customers in real-time, providing a great customer support experience. LiveChat Inc. comes with a lot of advanced features which allow you to track everything, improve the effectiveness of your efforts and monitor all the activities.

Using pre-made answers (also known as “Canned Responses”) you can save a lot of time: if you face similar questions several times, you don’t have to type the answer at any time. Just “save” the reply and recall it with a quick shortcut. You can also easily get a lot of information about your visitors and customers, such as email, location, order IDs, number of visits etc. In order to better organize the entire workflow, you can use “tags” to label similar conversations and the “filtering” options. All the chats are archived, but you will be able to quickly find conversations that include a certain keyword or phrase, also if it was handled by another agent.

The “Ecommerce” suite of tools, make LiveChat Inc. an added value for online retail businesses: you can easily engage your visitors immediately, as soon as they come on your website. In addition, thanks to the “Custom Invitation” feature, you will be able to identify and get in touch with potential buyers who came from a particular marketing campaign. LiveChat Inc. provides native integrations with the most common Ecommerce CMS, such as Magento, BigCommerce Prestashop and Shopify. But LiveChat Inc. also integrates with the most used CRMs, Email Marketing Software and platforms, including HubSpot, MailChimp, Salesforce and Google AdWords.

Calloop is as SMS marketing and voice broadcasting platform that allows businesses and companies of any size to create and deliver voice broadcasts and sms marketing to their contacts. Calloop is a very flexible platform that can be used also to send alerts and notifications to prospective clients and customers. With Calloop, businesses can easily develop SMS Text Messaging campaigns or increase their sales volume by sending SMS coupons. Moreover, you can improve the engagement with your brand through SMS contests or setting up SMS autoresponders to drive more customers to your pipeline.

Calloop also helps you grow your contacts’ list, by using text-to-join mobile keywords and web forms. The platform also provides a fast and reliable voice broadcasting platform for your needs, with enables you to leverage the power of automated calling. You just need to record a voice message, schedule the send day and time, and Calloop will deliver it massively to your contacts in minutes.

Thanks to the advanced, built-in analytics & reporting tools, businesses can learn about the performances of their SMS and voice broadcasting marketing activity, seeing exactly who picked up, who didn't, even track the number of clicks from your text messages.