Streamline your data management process with the LiveChat Inc + Close.com integration

LiveChat Inc. is a live chat and helpdesk software, useful to easily manage communications and interactions with your customers. As the name itself suggests, you can communicate with your customers in real-time, providing a great customer support experience. LiveChat Inc. comes with a lot of advanced features which allow you to track everything, improve the effectiveness of your efforts and monitor all the activities.

Using pre-made answers (also known as “Canned Responses”) you can save a lot of time: if you face similar questions several times, you don’t have to type the answer at any time. Just “save” the reply and recall it with a quick shortcut. You can also easily get a lot of information about your visitors and customers, such as email, location, order IDs, number of visits etc. In order to better organize the entire workflow, you can use “tags” to label similar conversations and the “filtering” options. All the chats are archived, but you will be able to quickly find conversations that include a certain keyword or phrase, also if it was handled by another agent.

The “Ecommerce” suite of tools, make LiveChat Inc. an added value for online retail businesses: you can easily engage your visitors immediately, as soon as they come on your website. In addition, thanks to the “Custom Invitation” feature, you will be able to identify and get in touch with potential buyers who came from a particular marketing campaign. LiveChat Inc. provides native integrations with the most common Ecommerce CMS, such as Magento, BigCommerce Prestashop and Shopify. But LiveChat Inc. also integrates with the most used CRMs, Email Marketing Software and platforms, including HubSpot, MailChimp, Salesforce and Google AdWords.

Close.com is a customer relationship management tool trusted by startups and small-medium businesses. Close.com helps you increase the productivity of your business, managing your entire sales communication in one place. This enables you to take control of your business and understand the weaknesses and strengths of your sales process. By giving you an overview of all your sales activities you’ll be able to optimize your time and efforts in order to close more deals.

Close.com organizes automatically emails, calls, voice mails, tasks, and reminders, empowering your sales team with strong and flexible management tools. With Close.com you always stay on top of your pipeline so you know what’s going on with your business and what you should do next. Your inbox is always up-to-date with the prior tasks that need attention.

By completing a task or return a missed call, Close.com will delete these items and refresh the to-do-list. Close.com, in fact, is always synced to Inbox, making sure you don’t miss a single business opportunity. Close.com gives you complete team transparency, and you always know which team members are more productive. Thanks to its simple user interface, everyone can start using Close.com without effort.