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What is LiveChat Inc
LiveChat Inc. is a live chat and helpdesk software, useful to easily manage communications and interactions with your customers. As the name itself suggests, you can communicate with your customers in real-time, providing a great customer support experience. LiveChat Inc. comes with a lot of advanced features which allow you to track everything, improve the effectiveness of your efforts and monitor all the activities.
Benefits of using LiveChat Inc
Using pre-made answers (also known as “Canned Responses”) you can save a lot of time: if you face similar questions several times, you don’t have to type the answer at any time. Just “save” the reply and recall it with a quick shortcut. You can also easily get a lot of information about your visitors and customers, such as email, location, order IDs, number of visits etc. In order to better organize the entire workflow, you can use “tags” to label similar conversations and the “filtering” options. All the chats are archived, but you will be able to quickly find conversations that include a certain keyword or phrase, also if it was handled by another agent.
Why should I use LiveChat Inc
The “Ecommerce” suite of tools, make LiveChat Inc. an added value for online retail businesses: you can easily engage your visitors immediately, as soon as they come on your website. In addition, thanks to the “Custom Invitation” feature, you will be able to identify and get in touch with potential buyers who came from a particular marketing campaign. LiveChat Inc. provides native integrations with the most common Ecommerce CMS, such as Magento, BigCommerce Prestashop and Shopify. But LiveChat Inc. also integrates with the most used CRMs, Email Marketing Software and platforms, including HubSpot, MailChimp, Salesforce and Google AdWords.
What is Ellucian
Ellucian develops solutions that make the work of colleges and universities easier. Ellucian is the world's leading provider of software and services designed for higher education in Ellucian beyond, working with over 2,500 institutions in nearly 50 countries worldwide.
Benefits of using Ellucian
Ellucian provides software solutions for students (SIS), finance and human resources, recruitment, storage, analysis and progress solutions. Ellucian has over 1,400 institutions that subscribe to their cloud services and SaaS offerings, the company is one of the largest providers of cloud-based solutions in higher education.
Why should I use Ellucian
Ellucian is committed to ensuring that institutions can effectively recruit and retain the right students. By providing personalized communications to potential students based on their interests and behaviors, Ellucian can help schools enroll students who are more likely to succeed in that particular institution.
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