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What is LiveChat Inc
LiveChat Inc. is a live chat and helpdesk software, useful to easily manage communications and interactions with your customers. As the name itself suggests, you can communicate with your customers in real-time, providing a great customer support experience. LiveChat Inc. comes with a lot of advanced features which allow you to track everything, improve the effectiveness of your efforts and monitor all the activities.
Benefits of using LiveChat Inc
Using pre-made answers (also known as “Canned Responses”) you can save a lot of time: if you face similar questions several times, you don’t have to type the answer at any time. Just “save” the reply and recall it with a quick shortcut. You can also easily get a lot of information about your visitors and customers, such as email, location, order IDs, number of visits etc. In order to better organize the entire workflow, you can use “tags” to label similar conversations and the “filtering” options. All the chats are archived, but you will be able to quickly find conversations that include a certain keyword or phrase, also if it was handled by another agent.
Why should I use LiveChat Inc
The “Ecommerce” suite of tools, make LiveChat Inc. an added value for online retail businesses: you can easily engage your visitors immediately, as soon as they come on your website. In addition, thanks to the “Custom Invitation” feature, you will be able to identify and get in touch with potential buyers who came from a particular marketing campaign. LiveChat Inc. provides native integrations with the most common Ecommerce CMS, such as Magento, BigCommerce Prestashop and Shopify. But LiveChat Inc. also integrates with the most used CRMs, Email Marketing Software and platforms, including HubSpot, MailChimp, Salesforce and Google AdWords.
What is Freshmail
Freshmail is an email marketing service provider for drip campaigns, newsletters and text messages. It includes a suite of tools for email marketing activities such as a smart autoresponder, built-in A/B testing system, transactional emails, email tracking and a scheduling tool. In addition, all your files and data are securely stored in a cloud, then you can access to them from anywhere.
Benefits of using Freshmail
Freshmail also provides a drag and drop builder interface and a wide variety of stunning templates, created and designed by award-winner artists. So, if you are looking for an amazing email template, you probably should take a look at the Freshmail’s templates database. If you prefer, you can edit any HTML document and turn it into an email template that you can use in Freshmail.
Why should I use Freshmail
Moreover, adding subscribers to your contact list is very easy, you can add a new one manually or perform a bulk import using csv/xls files. Otherwise, if you have stored your contacts in an online service like Google Contacts or Basecamp, you can automatically sync your contacts with Freshmail. In fact, Freshmail integrates with several services and platforms such as Google (Google Analytics can also be used for tracking and reporting purpose), PayPal, Wordpress, Magento and Prestashop. By the way, thanks to their public APIs, is possible to integrate almost any platform and service.
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leads with LiveChat Inc
leads with LiveChat Inc
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