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What is LiveChat Inc
LiveChat Inc. is a live chat and helpdesk software, useful to easily manage communications and interactions with your customers. As the name itself suggests, you can communicate with your customers in real-time, providing a great customer support experience. LiveChat Inc. comes with a lot of advanced features which allow you to track everything, improve the effectiveness of your efforts and monitor all the activities.
Benefits of using LiveChat Inc
Using pre-made answers (also known as “Canned Responses”) you can save a lot of time: if you face similar questions several times, you don’t have to type the answer at any time. Just “save” the reply and recall it with a quick shortcut. You can also easily get a lot of information about your visitors and customers, such as email, location, order IDs, number of visits etc. In order to better organize the entire workflow, you can use “tags” to label similar conversations and the “filtering” options. All the chats are archived, but you will be able to quickly find conversations that include a certain keyword or phrase, also if it was handled by another agent.
Why should I use LiveChat Inc
The “Ecommerce” suite of tools, make LiveChat Inc. an added value for online retail businesses: you can easily engage your visitors immediately, as soon as they come on your website. In addition, thanks to the “Custom Invitation” feature, you will be able to identify and get in touch with potential buyers who came from a particular marketing campaign. LiveChat Inc. provides native integrations with the most common Ecommerce CMS, such as Magento, BigCommerce Prestashop and Shopify. But LiveChat Inc. also integrates with the most used CRMs, Email Marketing Software and platforms, including HubSpot, MailChimp, Salesforce and Google AdWords.
What is Gro CRM
Gro CRM is a customer relationship management solution created for small businesses and is designed to work exclusively with Mac and iOS devices (like iPhone and iPad). The software has an easy user interface that allows you to accelerate workflows and processes, resulting in increased efficiency and productivity of your sales team.
Benefits of using Gro CRM
Integrated with Mac CRM tools, Gro CRM simplifies sales process management and allows you to optimize bids and accelerate your lead generation. Gro CRM adapts to your business, this software is designed to easily adapt to your business needs and requirements.
Why should I use Gro CRM
The software is built exclusively for Apple's business market and is created from the ground up using Apple's modern Swift 3 programming language. Gro CRM is a very versatile solution that can be easily integrated into the existing environment and works well with other business systems. It can grow with your business and can easily meet your business needs.
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