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What is LiveChat Inc
LiveChat Inc. is a live chat and helpdesk software, useful to easily manage communications and interactions with your customers. As the name itself suggests, you can communicate with your customers in real-time, providing a great customer support experience. LiveChat Inc. comes with a lot of advanced features which allow you to track everything, improve the effectiveness of your efforts and monitor all the activities.
Benefits of using LiveChat Inc
Using pre-made answers (also known as “Canned Responses”) you can save a lot of time: if you face similar questions several times, you don’t have to type the answer at any time. Just “save” the reply and recall it with a quick shortcut. You can also easily get a lot of information about your visitors and customers, such as email, location, order IDs, number of visits etc. In order to better organize the entire workflow, you can use “tags” to label similar conversations and the “filtering” options. All the chats are archived, but you will be able to quickly find conversations that include a certain keyword or phrase, also if it was handled by another agent.
Why should I use LiveChat Inc
The “Ecommerce” suite of tools, make LiveChat Inc. an added value for online retail businesses: you can easily engage your visitors immediately, as soon as they come on your website. In addition, thanks to the “Custom Invitation” feature, you will be able to identify and get in touch with potential buyers who came from a particular marketing campaign. LiveChat Inc. provides native integrations with the most common Ecommerce CMS, such as Magento, BigCommerce Prestashop and Shopify. But LiveChat Inc. also integrates with the most used CRMs, Email Marketing Software and platforms, including HubSpot, MailChimp, Salesforce and Google AdWords.
What is LeadExec - ClickPoint Software
LeadExec is ClickPoint software, a lead management tool specifically designed to help marketers deliver qualified leads to sales teams, call centers, franchisees, and lead buyers. This enables you to improve your business by making the sales calls more efficient. Lead capture Capture your leads everywhere they come from and introduce them into your funnel.
Benefits of using LeadExec - ClickPoint Software
With LeadExec, you can send the prospects directly to your sales team, with the information needed to easily close the deals. Lead scoring and Delivery LeadExenc allows you to qualify your leads by easily assigning them a score, delivering their data to any CRM or email marketing software. Instant reporting With LeadExect you get instant reports of your marketing activities.
Why should I use LeadExec - ClickPoint Software
You can get detailed insights about the activities of the call centers, franchisees, lead buyers and sales teams. By doing so, you’ll be able to improve your sales process by tracking and refine your marketing.