Streamline your data management process with the LiveChat Inc + MailingBoss integration

LiveChat Inc. is a live chat and helpdesk software, useful to easily manage communications and interactions with your customers. As the name itself suggests, you can communicate with your customers in real-time, providing a great customer support experience. LiveChat Inc. comes with a lot of advanced features which allow you to track everything, improve the effectiveness of your efforts and monitor all the activities.

Using pre-made answers (also known as “Canned Responses”) you can save a lot of time: if you face similar questions several times, you don’t have to type the answer at any time. Just “save” the reply and recall it with a quick shortcut. You can also easily get a lot of information about your visitors and customers, such as email, location, order IDs, number of visits etc. In order to better organize the entire workflow, you can use “tags” to label similar conversations and the “filtering” options. All the chats are archived, but you will be able to quickly find conversations that include a certain keyword or phrase, also if it was handled by another agent.

The “Ecommerce” suite of tools, make LiveChat Inc. an added value for online retail businesses: you can easily engage your visitors immediately, as soon as they come on your website. In addition, thanks to the “Custom Invitation” feature, you will be able to identify and get in touch with potential buyers who came from a particular marketing campaign. LiveChat Inc. provides native integrations with the most common Ecommerce CMS, such as Magento, BigCommerce Prestashop and Shopify. But LiveChat Inc. also integrates with the most used CRMs, Email Marketing Software and platforms, including HubSpot, MailChimp, Salesforce and Google AdWords.

MailingBoss is an email marketing service that allows you to engage your contacts’ base and running email marketing campaigns without effort. Email marketing is one of the most powerful ways to build trust on your brand and make more sales.

MailingBoss gives you the ability to use many tools and take the most out of your marketing activity. With MailingBoss, in fact, you can send instant newsletters and drip emails, in order to keep informed your audience about news, events, articles on your blog, and much more. Moreover, thanks to MailingBoss’ autoresponder, you can reach your leads and customers timely when they subscribe to your list, and run your email marketing campaigns on autopilot.

With MailingBoss you can also create automated campaigns that nurture your leads and engage them with the most relevant message. Thanks to the automation rules, you are able to set up triggers, which segmentate your audience in order to show the right offers to your prospective clients and customers, and consequently increase your sales volume.