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What is LiveChat Inc
LiveChat Inc. is a live chat and helpdesk software, useful to easily manage communications and interactions with your customers. As the name itself suggests, you can communicate with your customers in real-time, providing a great customer support experience. LiveChat Inc. comes with a lot of advanced features which allow you to track everything, improve the effectiveness of your efforts and monitor all the activities.
Benefits of using LiveChat Inc
Using pre-made answers (also known as “Canned Responses”) you can save a lot of time: if you face similar questions several times, you don’t have to type the answer at any time. Just “save” the reply and recall it with a quick shortcut. You can also easily get a lot of information about your visitors and customers, such as email, location, order IDs, number of visits etc. In order to better organize the entire workflow, you can use “tags” to label similar conversations and the “filtering” options. All the chats are archived, but you will be able to quickly find conversations that include a certain keyword or phrase, also if it was handled by another agent.
Why should I use LiveChat Inc
The “Ecommerce” suite of tools, make LiveChat Inc. an added value for online retail businesses: you can easily engage your visitors immediately, as soon as they come on your website. In addition, thanks to the “Custom Invitation” feature, you will be able to identify and get in touch with potential buyers who came from a particular marketing campaign. LiveChat Inc. provides native integrations with the most common Ecommerce CMS, such as Magento, BigCommerce Prestashop and Shopify. But LiveChat Inc. also integrates with the most used CRMs, Email Marketing Software and platforms, including HubSpot, MailChimp, Salesforce and Google AdWords.
What is NetHunt CRM
NetHunt is a CRM solution designed to turn your Gmail inbox into your CRM hub, making it easier for you and your team to manage customer requests, sales, and marketing campaigns without creating or closing your Gmail account. With NetHunt CRM, you can configure your contact list to know what business contacts are and what they are for personal communications.
Benefits of using NetHunt CRM
Once you have opened the customer's e-mail message, you will immediately see the details of your business contact. Company information such as the name and role of the contact, the company he or she represents, the chronology of business transactions, the history of communications and more are at your fingertips.
Why should I use NetHunt CRM
Huge plus, with NetHunt CRM, you can easily turn emails into business opportunities directly from your Gmail inbox. Each email can be converted into a new business record. Furthermore, it is easy to create follow-ups and provide more marketing and sales materials and content for upsell purposes.
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