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What is LiveChat Inc
LiveChat Inc. is a live chat and helpdesk software, useful to easily manage communications and interactions with your customers. As the name itself suggests, you can communicate with your customers in real-time, providing a great customer support experience. LiveChat Inc. comes with a lot of advanced features which allow you to track everything, improve the effectiveness of your efforts and monitor all the activities.
Benefits of using LiveChat Inc
Using pre-made answers (also known as “Canned Responses”) you can save a lot of time: if you face similar questions several times, you don’t have to type the answer at any time. Just “save” the reply and recall it with a quick shortcut. You can also easily get a lot of information about your visitors and customers, such as email, location, order IDs, number of visits etc. In order to better organize the entire workflow, you can use “tags” to label similar conversations and the “filtering” options. All the chats are archived, but you will be able to quickly find conversations that include a certain keyword or phrase, also if it was handled by another agent.
Why should I use LiveChat Inc
The “Ecommerce” suite of tools, make LiveChat Inc. an added value for online retail businesses: you can easily engage your visitors immediately, as soon as they come on your website. In addition, thanks to the “Custom Invitation” feature, you will be able to identify and get in touch with potential buyers who came from a particular marketing campaign. LiveChat Inc. provides native integrations with the most common Ecommerce CMS, such as Magento, BigCommerce Prestashop and Shopify. But LiveChat Inc. also integrates with the most used CRMs, Email Marketing Software and platforms, including HubSpot, MailChimp, Salesforce and Google AdWords.
What is SendPulseSMS (SMS)
SendPulse SMS is an integrated messaging platform that enables users to communicate with SMS.
Benefits of using SendPulseSMS (SMS)
SendPulse maximizes the core metric of SMS marketing, collecting tons of data about billions of contacts in his system and predict the best time and channel for each subscriber when to deliver the next message. In a result the customers see 50% response rate increase in average. SendPulse offers the possibility to add the recipient's name and other personal information to each SMS: your name or company's name, date of birth, discount code, and other.
Why should I use SendPulseSMS (SMS)
With SendPulse SMS, bulk SMS sending can be scheduled for a particular time and date. You can also set up gradual sending of SMS over specific time frames. Use bulk SMS to raise brand awareness or just send SMS for your personal non-commercial needs. Automated SMS mailing reaches recipients at the speed of 200 to 500 SMS per second on 800 networks in over 200 countries around the world.
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