Streamline your data management process with the LiveChat Inc + WellnessLiving integration

LiveChat Inc. is a live chat and helpdesk software, useful to easily manage communications and interactions with your customers. As the name itself suggests, you can communicate with your customers in real-time, providing a great customer support experience. LiveChat Inc. comes with a lot of advanced features which allow you to track everything, improve the effectiveness of your efforts and monitor all the activities.

Using pre-made answers (also known as “Canned Responses”) you can save a lot of time: if you face similar questions several times, you don’t have to type the answer at any time. Just “save” the reply and recall it with a quick shortcut. You can also easily get a lot of information about your visitors and customers, such as email, location, order IDs, number of visits etc. In order to better organize the entire workflow, you can use “tags” to label similar conversations and the “filtering” options. All the chats are archived, but you will be able to quickly find conversations that include a certain keyword or phrase, also if it was handled by another agent.

The “Ecommerce” suite of tools, make LiveChat Inc. an added value for online retail businesses: you can easily engage your visitors immediately, as soon as they come on your website. In addition, thanks to the “Custom Invitation” feature, you will be able to identify and get in touch with potential buyers who came from a particular marketing campaign. LiveChat Inc. provides native integrations with the most common Ecommerce CMS, such as Magento, BigCommerce Prestashop and Shopify. But LiveChat Inc. also integrates with the most used CRMs, Email Marketing Software and platforms, including HubSpot, MailChimp, Salesforce and Google AdWords.

WellnessLiving is an all-in-one business management platform for companies focused on wellness. The WellnessLiving software is cloud-based and offers features that help you book online, program resources, generate leads, and other daily operational activities of yoga studios, gyms, spas, salons, and other similar establishments.

The primary function of WellnessLiving is the online booking of appointments WellnessLiving allows customers to schedule lessons or treatments using the WellnessLiving mobile app, with automatic notifications sent upon confirmation. These appointments are integrated into the factory's unified web-based calendar, synchronized with all platforms, this feature allows that all staff members follow the same schedule pieces of information.

The technology also has eCommerce functionality via a wizard from the WellnessLiving online store, as well as payment processing functionality. Other staff management solutions include payroll management modules, performance tracking features, reporting tools, and more.