Generate more leads with the Monster + Oracle Service Cloud integration

Monster is an all-around applicant tracking system that enables the hiring team to carefully manage the entire hiring process. With its four independent modules, companies can choose to use one, two or all of them depending on their recruiting needs. Monster is made up of different modules that can be utilized on their own or combine to create a fully unified system. This enables companies to gain overall control of their hiring process from the screening to the hiring.

With this software, businesses are able to attract top talent from numerous sources. This expands companies’ reach so that their scope is not limited only to their proprietary job sites and popular job boards, furthermore, Monster assists in a speedy hiring process, from screening to hiring.

Recruitment is no longer an office-only process. To accommodate hiring team members on-the-go, Monster is fully functional on mobile devices. This enables them to receive and review new job applications, interview, and hire while on their smartphones and tablets. Monster instantly updates the user whenever a new application has been received by the system. This way, they can immediately review the applicant’s resume and decide whether to go to the next stage of the hiring process or not.

Oracle Service Cloud is a corporate-scale contact center suite and customer support software. The platform consists of the Oracle RightNow suite of applications that facilitate social, web and contact center services.

Oracle RightNow Web Experience offers a self-service platform, accessible through email, mobile, web, and chat, helping users deliver a unified, cross-serving service to their customers. RightNow Social Experience is an app that enables brands to manage their social interactions and to provide support across social networks. RightNow Contact Center Experience provides end-to-end management of the entire customer journey by unifying knowledge, customer records, and interaction history.

RightNow Policy Automation allows users to offers personalized customer service by setting custom policies for the services they provide through face-to-face channels, call center, and self-service. RightNow Engage provides marketing automation and analytics to improve the customer experience. You can use it to offer personalized, timely communications and obtain access to real-time actionable insights.