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What is Olark
Olark is an easy-to-use live chat software, very helpful to engage and support your customers and website visitors. It is one of the most common platforms for real-time chats, adopted by several businesses that want to increase sales, provide a better support experience and manage long-term relationships with their customers. Its intuitive and fresh design, together with a quite easy setup process, make Olark a platform suitable for small businesses too.
Benefits of using Olark
Olark allows you to easily connect with your customers, also getting useful information such as location, device used, number of visited pages on your website, most recently visited pages and so on. In this way, you can better identify your customers, provide them the best answers to their questions and turn leads/opportunities into deals.
Why should I use Olark
Olark’s main goal is helping you to close more deals and improve your sales. For this purpose, Olark also provides a complete reporting system, that comes with a lot of analytics and insights, useful to monitor all the activities and optimize performances. The real-time monitoring system, allows you to your agent’s ratings, so you can better plan staffing decisions. One of the Olark’s mainstays is its integration list, which includes a lot of CRMs, Email Marketing software and Ecommerce platforms, such as HubSpot, Salesforce, Mailchimp, Shopify and BigCommerce.
What is Act! CRM
Act! CRM is a Customer Relationships Management software that offers a fully flexible platform, suitable for all business needs. The user-friendly interface makes this CRM a great solution for beginners and individuals too. It is used by freelance, small businesses and sales team that would like to use an all-in-one solution to manage relationships with their contacts and sales activities.
Benefits of using Act! CRM
Get a complete overview about your customers’ needs, interests and behaviors can be tough. Act! CRM is strongly focused on customers and contacts management. It organizes all the information about your contacts, in order to avoid loss of data and help you to better know your audience, build stronger relationships and close more deals.
Why should I use Act! CRM
Act! CRM keeps track of all the interactions between sales team and leads, prospects and customers, providing a contact list management system which includes segmentation and different deal stages. The built-in email marketing system allows you to send bulk targeted and tracked messages to your specific audiences. Thanks to its automation capabilities, you can schedule email messages, reminders, events and tasks. Act! CRM can be used online or you can install it on your own server through the “On Premise” version.
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