Streamline your data management process with the Olark + Wintouch CRM integration

Olark is an easy-to-use live chat software, very helpful to engage and support your customers and website visitors. It is one of the most common platforms for real-time chats, adopted by several businesses that want to increase sales, provide a better support experience and manage long-term relationships with their customers. Its intuitive and fresh design, together with a quite easy setup process, make Olark a platform suitable for small businesses too.

Olark allows you to easily connect with your customers, also getting useful information such as location, device used, number of visited pages on your website, most recently visited pages and so on. In this way, you can better identify your customers, provide them the best answers to their questions and turn leads/opportunities into deals.

Olark’s main goal is helping you to close more deals and improve your sales. For this purpose, Olark also provides a complete reporting system, that comes with a lot of analytics and insights, useful to monitor all the activities and optimize performances. The real-time monitoring system, allows you to your agent’s ratings, so you can better plan staffing decisions. One of the Olark’s mainstays is its integration list, which includes a lot of CRMs, Email Marketing software and Ecommerce platforms, such as HubSpot, Salesforce, Mailchimp, Shopify and BigCommerce.

Wintouch CRM is primarily designed to run a business on IBM servers, using this CRM you will be able to gain an edge over the competition by implementing the well-integrated Wintouch CRM to load your sales and increase customer care.

Developed by Touchtone Corporation for IBM Power and PureSystems (IBM i), Wintouch CRM is a versatile CRM solution designed to deliver key benefits that will make your business more profitable and more productive.

With Wintouch CRM installed on your IBM systems and integrated with existing business data and applications, you can provide excellent customer service, make contact centers more efficient, discover new opportunities Help sales staff close deals quicker, cross-sell and up-sell products far more effectively and much more.