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What is Swagger
Swagger is one of the most popular tools for generating interactive documentation from your OpenAPI document.
Benefits of using Swagger
Swagger UI provides a display framework that reads an OpenAPI specification document and generates an interactive documentation website.
Why should I use Swagger
Swagger is used to consisting of the specification and a large ecosystem of tools to implement the specification. These tools include everything from front-end user interfaces, low-level code libraries, and commercial API management solutions.
What is Oracle Service Cloud
Oracle Service Cloud is a corporate-scale contact center suite and customer support software. The platform consists of the Oracle RightNow suite of applications that facilitate social, web and contact center services.
Benefits of using Oracle Service Cloud
Oracle RightNow Web Experience offers a self-service platform, accessible through email, mobile, web, and chat, helping users deliver a unified, cross-serving service to their customers. RightNow Social Experience is an app that enables brands to manage their social interactions and to provide support across social networks. RightNow Contact Center Experience provides end-to-end management of the entire customer journey by unifying knowledge, customer records, and interaction history.
Why should I use Oracle Service Cloud
RightNow Policy Automation allows users to offers personalized customer service by setting custom policies for the services they provide through face-to-face channels, call center, and self-service. RightNow Engage provides marketing automation and analytics to improve the customer experience. You can use it to offer personalized, timely communications and obtain access to real-time actionable insights.
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