Integrate Aircall with LeadsBridge
Aircall is a call center software and call center app that empowers your sales and support teams to handle every call with the platform’s desktop and mobile apps.
In this article, you'll learn how to connect your LeadsBridge account with Aircall.
Connect Aircall integration
- Head over to the left sidebar and click on Integrations
- Click on the Add New button
- Enter a recognizable name for your integration
- Click on the Browse button
- Select "Aircall" from the providers list
- Click on the Next button
- Select the entity concept you'd like to use (ex Contact, Call)
- Click on the Authorize button
- A Aircall's wizard will popup
- Enter your credentials and grant the access to LeadsBridge
- Head back to LeadsBridge and click on the Finish button
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Which entity concepts we support for Aircall
Contact
Contacts are the people you can contact using Aircall, we can retrieve them directly from your account.Call
Voice calls made through Aircall, we can retrieve its related information after the call has ended.
Common questions for Aircall
Where can I find the number I manually typed in Aircall?
If you have manually typed a number in your Aircall account, you’ll be able to map your caller information using the raw digits custom field.
Can I sync multiple email addresses and phone number with my Contacts?
Yes, if you are using Aircall as a Source we can retrieve them and sync them with your Destination and also if you’re using Aircall as a Destination we can sync this kind of data from your Source.
Notice that if you’re using Aircall as a Destination, your Source multiple email addresses and phone numbers should be separated by a comma in the Fields Mapping step, as shown in the image below:
Notice that if you’re using Aircall as a Destination, your Source multiple email addresses and phone numbers should be separated by a comma in the Fields Mapping step, as shown in the image below:
Why I’m receiving the same Aircall Call information multiple times in my Destination?
It could happen that you make multiple Calls to the same user’s contact, in this case the Call information will be sent to your Destination every time you finish a new Call.
Can I segment my Aircall Calls?
Yes, you can use our Incoming Filter in your Bridges to segment your Aircall Calls before sending them into your Destination.
Can I sync my Calls and Contacts in real time?
If you are using Aircall as a Source to retrieve your Calls, as a Destination to send your Contacts or as a Source for your Custom Audiences they will be synced in real time, meanwhile if you’re using Aircall as a Destination to add new Contacts they will be synced with a 15-minute delay.
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If you have any further questions regarding this matter, or if you need help to set up the connection between Aircall with LeadsBridge, do not hesitate to get in touch!