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How to connect DialPad with Bitrix24.com

Connect DialPad to Bitrix24.com with LeadsBridge

DialPad » Bitrix24.com

In this article, you'll learn how to set up the bridge and connect DialPad to My CRM Example using LeadsBridge.

How to set up your bridge step-by-step tutorial

Before you start

  1. Head over to the left sidebar and click on the Create new Bridge green button
  2. You'll be taken to the first step of the bridge creation

Step 1: Choose the apps you want to connect

  1. Choose DialPad as the source for your bridge
  2. Choose Bitrix24.com as the destination for your bridge
  3. Click on the Continue button
  4. At this point you can choose a name for your bridge (this will only be visible inside LeadsBridge and you can also edit it later)

Step 2: Configure your DialPad with Bitrix24.com

Step 2.A: Setup your DialPad integration

  1. Click on Connect DialPad
  2. Click on Create new integration to connect your DialPad (or select an existing one from the dropdown if you already connected it)
  3. A popup wil be opened where you can authorize the DialPad integration
  4. Fill API Key field to connect DialPad with LeadsBridge
  5. Click on the Authorize button
  6. You can choose a name for this DialPad and LeadsBridge integration (you can also edit it later)
  7. Once done, click on Continue button and you will get back to the bridge experience where you could choose additional integration settings
  8. Now that your DialPad is connected, you can continue with the set-up of your bridge

Step 2.B: Configuration details for DialPad

How to get API Key

To integrate Dialpad you need an API Key.
To find the API Key please follow the image below: ( Learn more)

Step 2.C: Setup your Bitrix24.com integration

  1. Click on Connect Bitrix24.com
  2. Click on Create new integration to connect your Bitrix24.com (or select an existing one from the dropdown if you already connected it)
  3. A popup wil be opened where you can authorize the Bitrix24.com integration
  4. Click on Authorize and you will be prompted to the Bitrix24.com authorization experience
  5. Here you will need to provide the info required and grant access to LeadsBridge
  6. Once done, you will be get back to LeadsBridge application
  7. You can choose a name for this Bitrix24.com and LeadsBridge integration (you can also edit it later)
  8. Once done, click on Continue button and you will get back to the bridge experience where you could choose additional integration settings
  9. Now that your Bitrix24.com is connected, you can continue with the set-up of your bridge

Step 2.D: Configuration details for Bitrix24.com

How to get URL

You'll find the URL of your Bitrix24.com account by looking at the browser's address bar when you are logged inside Bitrix. See the image as an example.

Other Info

Before proceeding, please ensure to have the LeadsBridge application installed into your Bitrix24.com account. The app is required to authorize correctly the account.

If you don't have it already, open the following link https://www.bitrix24.com/apps/?app=leadsbridge.leadsbridge and click on "Install". Once done, head back to LeadsBridge and proceed with the next steps.

Step 2.E: Email Receipt (Optional)

You may choose to receive an email receipt for each incoming lead.

  • Type the address(es) where you'd like to receive the receipt
  • You may also modify the Subject line of the email

Step 3: Fields Mapping

Here you'll be able to map your DialPad information with your Bitrix24.com fields.

  1. You will have Bitrix24.com fields on the left. Match the information you wish to pass align from DialPad
  2. Based on Bitrix24.com functionality, some fields might be required; if this is the case, you can identify those fields with a * (star), so be sure to map all them
  3. You can also use the functions to customize information like reformatting dates and times or modifying text, phone numbers and so on.
  4. You may leave blank the box of a field's information you don't want to send through. Clicking on the Show unmapped fields button you will have visibility on all the available fields still not mapped

Step 3.A: Leads Filter (Optional)

If you'd like you could add a filter for incoming leads. This filter will sync only leads that meet the configured conditions

  1. Click on the link Add Filter for Incoming Leads on the top left
  2. A popup wil be opened where you can configure the filter
  3. You can define a series of condition to filter the leads. The lead will be synced only when all the conditions will be met
  4. Once finished, click the Save Changes button to switch back to the Fields Mapping to continue with the bridge configuration

Step 3.B Test Connection (Optional)

Once you’ve mapped all the fields that you need, if available, you can run a test of your connection by clicking on the Test Connection button.

Step 4: Save and Publish

  • Click on the Save and publish button

Congratulations! Now your bridge is up and running

Do you need help?

Here some additional resources:

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