Integrate FreshDesk with LeadsBridge
Intro
An online cloud-based customer service software providing helpdesk support with smart automations.
In this article, you'll learn how to connect your LeadsBridge account with FreshDesk.
Connect FreshDesk integration
Before you start
- Head over to the left sidebar and click on the Create new Bridge button
- Select your integrations in the selectors
- Click on the Continue button at the bottom right
Authorize FreshDesk integration
Setup your FreshDesk integration
- Click on Connect FreshDesk
- Click on Create new integration to connect your FreshDesk (or select an existing one from the dropdown if you already connected it)
- A popup wil be opened where you can authorize the FreshDesk integration
- Fill Sub Domain, API Key field to connect FreshDesk with LeadsBridge
- Click on the Authorize button
- You can choose a name for this FreshDesk and LeadsBridge integration (you can also edit it later)
- Once done, click on Continue button and you will get back to the bridge experience where you could choose additional integration settings
- Now that your FreshDesk is connected, you can continue with the set-up of your bridge
![](https://website-leadsbridge.s3.us-west-2.amazonaws.com/documentation_screenshots/app_config_294.png)
![](https://website-leadsbridge.s3.us-west-2.amazonaws.com/documentation_screenshots/app_config_294.png)
Configuration details for FreshDesk
How to get Sub Domain, API Key
To get the API Key you should:
- Log in to your helpdesk
- Click on your Profile Picture on the top right and select "Profile Settings"
- Copy-paste this on the integration set up inside LeadsBridge ( Learn more)
- Log in to your helpdesk
- Click on your Profile Picture on the top right and select "Profile Settings"
- Copy-paste this on the integration set up inside LeadsBridge ( Learn more)
![](https://s3-us-west-2.amazonaws.com/website-leadsbridge/app/FRESH_DESK_auth_details_screenshot_1_20180704_221043.png)
![](https://s3-us-west-2.amazonaws.com/website-leadsbridge/app/FRESH_DESK_auth_details_screenshot_1_20180704_221043.png)
Other Info
Your subdomain is present in the URL, as shown in the picture.
![](https://s3-us-west-2.amazonaws.com/website-leadsbridge/app/FRESH_DESK_auth_details_screenshot_0_20180620_014812.png)
![](https://s3-us-west-2.amazonaws.com/website-leadsbridge/app/FRESH_DESK_auth_details_screenshot_0_20180620_014812.png)
Which entity concepts we support for FreshDesk
With LeadsBridge you may use these entity concepts for FreshDesk.
Ticket
Each customer query - be it an email, phone call or tweet that comes into your account is a ticket.Contact
Contacts store information about the people you do business with, like a customer that submits a ticket.
Which segmentation concepts we support for FreshDesk
With LeadsBridge you may use these segmentation concepts for FreshDesk.
Ticket Source
Where the ticket comes from, be it the phone, email or a tweet.Tag
A way for agents to characterize tickets, adding a tag would help to track and segregate them regarding issues or requests. ( Learn more)
Do you need help?
Here some additional resources:
- LeadsBridge KNOWLEDGE BASE
- Contact support from your account clicking on the top right Support button