Documentation
  1. Integrate FreshDesk with LeadsBridge

Integrate FreshDesk with LeadsBridge

An online cloud-based customer service software providing helpdesk support with smart automations.

An online cloud-based customer service software providing helpdesk support with smart automations.

In this article, you'll learn how to connect your LeadsBridge account with FreshDesk.

Connect FreshDesk integration

  1. Head over to the left sidebar and click on Integrations
  2. Click on the Add New button
  3. Enter a recognizable name for your integration
  4. Click on the Browse button
  5. Select "FreshDesk" from the providers list
  6. Click on the Next button
  7. Enter Sub Domain and API Key to connect FreshDesk with LeadsBridge
  8. Click on the Finish button

How to get the Sub Domain and API Key

Your subdomain is present in the URL, as shown in the picture.
To get the API Key you should:
  • Log in to your helpdesk
  • Click on your Profile Picture on the top right and select "Profile Settings"
  • Copy-paste this on the integration set up inside LeadsBridge
Visit the FreshDesk documentation

Which entity concepts we support for FreshDesk

  1. Ticket

    Each customer query - be it an email, phone call or tweet that comes into your account is a ticket.
  2. Contact

    Contacts store information about the people you do business with, like a customer that submits a ticket.

Which segmentation concepts we support for FreshDesk

With LeadsBridge you may use these segmentation concept for FreshDesk.

  1. Ticket Source

    Where the ticket comes from, be it the phone, email or a tweet.
  2. Tag

    A way for agents to characterize tickets, adding a tag would help to track and segregate them regarding issues or requests. ( Learn more)

Related Articles

If you have any further questions regarding this matter, or if you need help to set up the connection between FreshDesk with LeadsBridge, do not hesitate to get in touch!