Integrate FreshDesk with LeadsBridge
An online cloud-based customer service software providing helpdesk support with smart automations.
In this article, you'll learn how to connect your LeadsBridge account with FreshDesk.
Connect FreshDesk integration
- Head over to the left sidebar and click on Integrations
- Click on the Add New button
- Enter a recognizable name for your integration
- Click on the Browse button
- Select "FreshDesk" from the providers list
- Click on the Next button
- Enter Sub Domain and API Key to connect FreshDesk with LeadsBridge
- Click on the Finish button
How to get the Sub Domain and API Key
Your subdomain is present in the URL, as shown in the picture.
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To get the API Key you should:
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- Log in to your helpdesk
- Click on your Profile Picture on the top right and select "Profile Settings"
- Copy-paste this on the integration set up inside LeadsBridge
Which entity concepts we support for FreshDesk
Ticket
Each customer query - be it an email, phone call or tweet that comes into your account is a ticket.Contact
Contacts store information about the people you do business with, like a customer that submits a ticket.
Which segmentation concepts we support for FreshDesk
With LeadsBridge you may use these segmentation concept for FreshDesk.
Ticket Source
Where the ticket comes from, be it the phone, email or a tweet.Tag
A way for agents to characterize tickets, adding a tag would help to track and segregate them regarding issues or requests. ( Learn more)
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If you have any further questions regarding this matter, or if you need help to set up the connection between FreshDesk with LeadsBridge, do not hesitate to get in touch!