Integrate Helpscout with LeadsBridge

Intro

Help Scout, formerly known as Brightwurks, is a help desk software company headquartered in Boston, Massachusetts

In this article, you'll learn how to connect your LeadsBridge account with Helpscout.

Connect Helpscout integration

Before you start

Authorize Helpscout integration

Setup your Helpscout integration

1. Click on Connect Helpscout
2. Click on Create new integration to connect your Helpscout (or select an existing one from the dropdown if you already connected it)
3. A popup wil be opened where you can authorize the Helpscout integration
4. Fill field to connect Helpscout with LeadsBridge
5. Click on the Authorize button
6. You can choose a name for this Helpscout and LeadsBridge integration (you can also edit it later)
7. Once done, click on Continue button and you will get back to the bridge experience where you could choose additional integration settings
8. Now that your Helpscout is connected, you can continue with the set-up of your bridge

Which entity concepts we support for Helpscout

With LeadsBridge you may use these entity concepts for Helpscout.

1. Customer

   A customer (sometimes known as a client, buyer, or purchaser) is the recipient of a good, service, product or an idea. On Helpscout a customer is a people that use it to ask the support.
   Profiles in Help Scout are built automatically when a customer emails your support address for the first time. ( Learn more)

Which segmentation concepts we support for Helpscout

With LeadsBridge you may use these segmentation concepts for Helpscout.

1. Mailboxe

   A mailbox in Help Scout is like any other inbox: it holds email. When you create your first mailbox, you'll be asked to assign an email address to that mailbox. ( Learn more)

Do you need help?

Here some additional resources:

• LeadsBridge KNOWLEDGE BASE
• Contact support from your account clicking on the top right Support button