Connect Helpscout to Gmail with LeadsBridge

1. Head over to the left sidebar and click on the Create new Bridge green button
2. You'll be taken to the first step of the bridge creation

1. Choose Helpscout as the source for your bridge
2. Choose Gmail as the destination for your bridge
3. Click on the Continue button
4. At this point you can choose a name for your bridge (this will only be visible inside LeadsBridge and you can also edit it later)

1. Click on Connect Helpscout
2. Click on Create new integration to connect your Helpscout (or select an existing one from the dropdown if you already connected it)
3. A popup wil be opened where you can authorize the Helpscout integration
4. Fill field to connect Helpscout with LeadsBridge
5. Click on the Authorize button
6. You can choose a name for this Helpscout and LeadsBridge integration (you can also edit it later)
7. Once done, click on Continue button and you will get back to the bridge experience where you could choose additional integration settings
8. Now that your Helpscout is connected, you can continue with the set-up of your bridge

1. Click on Connect Gmail
2. Click on Create new integration to connect your Gmail (or select an existing one from the dropdown if you already connected it)
3. A popup wil be opened where you can authorize the Gmail integration
4. Fill Sender Email, To Receivers, Subject, Text before lead data field to connect Gmail with LeadsBridge
5. Click on the Authorize button
6. You can choose a name for this Gmail and LeadsBridge integration (you can also edit it later)
7. Once done, click on Continue button and you will get back to the bridge experience where you could choose additional integration settings
8. Now that your Gmail is connected, you can continue with the set-up of your bridge

Here you'll be able to map your Helpscout information with your Gmail fields.

1. You will have Gmail fields on the left. Match the information you wish to pass align from Helpscout
2. Based on Gmail functionality, some fields might be required; if this is the case, you can identify those fields with a * (star), so be sure to map all them
3. You can also use the functions to customize information like reformatting dates and times or modifying text, phone numbers and so on.
4. You may leave blank the box of a field's information you don't want to send through. Clicking on the Show unmapped fields button you will have visibility on all the available fields still not mapped

• Click on the Save and publish button