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How to connect Intercom with BlueJeans Events

Connect Intercom to BlueJeans Events with LeadsBridge

Intercom » BlueJeans Events

In this article, you'll learn how to set up the bridge and connect Intercom to My CRM Example using LeadsBridge.

How to set up your bridge step-by-step tutorial

Before you start

  1. Head over to the left sidebar and click on the Create new Bridge green button
  2. You'll be taken to the first step of the bridge creation

Step 1: Choose the apps you want to connect

  1. Choose Intercom as the source for your bridge
  2. Choose BlueJeans Events as the destination for your bridge
  3. Click on the Continue button
  4. At this point you can choose a name for your bridge (this will only be visible inside LeadsBridge and you can also edit it later)

Step 2: Configure your Intercom with BlueJeans Events

Step 2.A: Setup your Intercom integration

  1. Click on Connect Intercom
  2. Click on Create new integration to connect your Intercom (or select an existing one from the dropdown if you already connected it)
  3. A popup wil be opened where you can authorize the Intercom integration
  4. Click on Authorize and you will be prompted to the Intercom authorization experience
  5. Here you will need to provide the info required and grant access to LeadsBridge
  6. Once done, you will be get back to LeadsBridge application
  7. You can choose a name for this Intercom and LeadsBridge integration (you can also edit it later)
  8. Once done, click on Continue button and you will get back to the bridge experience where you could choose additional integration settings
  9. Now that your Intercom is connected, you can continue with the set-up of your bridge

Step 2.B: Configuration details for Intercom

How to get App Id

To get the App ID you should log in on your Intercom account and check the URL of your Intercom app.
The ID is what you see after the apps/ and before /inbox; for example, in the following URL, the ID is "f4i4totg" [code]https:// app.intercom.io/a/apps/f4i4totg/inbox[/code]
Copy the ID and paste it into LeadsBridge integration.

Step 2.C: Setup your BlueJeans Events integration

  1. Click on Connect BlueJeans Events
  2. Click on Create new integration to connect your BlueJeans Events (or select an existing one from the dropdown if you already connected it)
  3. A popup wil be opened where you can authorize the BlueJeans Events integration
  4. Fill App Key, App Secret field to connect BlueJeans Events with LeadsBridge
  5. Click on the Authorize button
  6. You can choose a name for this BlueJeans Events and LeadsBridge integration (you can also edit it later)
  7. Once done, click on Continue button and you will get back to the bridge experience where you could choose additional integration settings
  8. Now that your BlueJeans Events is connected, you can continue with the set-up of your bridge

Step 2.D: Configuration details for BlueJeans Events

How to get App Key, App Secret

- Go under the Admin section of your BlueJeans account
- Click on the Events part
- Select OAUTH ACCESS
- Click on Add New App
- Once done, copie the Api Key and App secret

Other Info

Please note that if you have an Enterprise account you need set up the toggle on YES

Step 2.E: Email Receipt (Optional)

You may choose to receive an email receipt for each incoming lead.

  • Type the address(es) where you'd like to receive the receipt
  • You may also modify the Subject line of the email

Step 3: Fields Mapping

Here you'll be able to map your Intercom information with your BlueJeans Events fields.

  1. You will have BlueJeans Events fields on the left. Match the information you wish to pass align from Intercom
  2. Based on BlueJeans Events functionality, some fields might be required; if this is the case, you can identify those fields with a * (star), so be sure to map all them
  3. You can also use the functions to customize information like reformatting dates and times or modifying text, phone numbers and so on.
  4. You may leave blank the box of a field's information you don't want to send through. Clicking on the Show unmapped fields button you will have visibility on all the available fields still not mapped

Step 3.A: Leads Filter (Optional)

If you'd like you could add a filter for incoming leads. This filter will sync only leads that meet the configured conditions

  1. Click on the link Add Filter for Incoming Leads on the top left
  2. A popup wil be opened where you can configure the filter
  3. You can define a series of condition to filter the leads. The lead will be synced only when all the conditions will be met
  4. Once finished, click the Save Changes button to switch back to the Fields Mapping to continue with the bridge configuration

Step 3.B Test Connection (Optional)

Once you’ve mapped all the fields that you need, if available, you can run a test of your connection by clicking on the Test Connection button.

Step 4: Save and Publish

  • Click on the Save and publish button

Congratulations! Now your bridge is up and running

Do you need help?

Here some additional resources:

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