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How to connect Intercom with Facebook Custom Audiences
Intercom / Facebook Custom Audiences
Documentation

Connect Intercom to Facebook Custom Audiences with LeadsBridge

IntercomFacebook Custom Audiences

This article is a simple guide on how to set up the bridge and connect Intercom to Facebook Custom Audiences.

How to set up the bridge step-by-step tutorial

Before you start

  1. Head over to the left sidebar and click on Facebook Suite.
  2. Click Facebook Custom Audiences.
  3. You'll be taken to the Facebook Custom Audiences section of your account.
  4. Click on Add New.
  5. You'll be taken to the first step of the bridge creation.

Step 3: Setup your Intercom source

  1. Choose Intercom as source of your contacts.
  2. Select to use an existing integration or to create a new one.
  3. Click Next.

You may skip the integration part if your integration has been already configured.

Integrate Intercom with LeadsBridge

  1. Type in the name you'd like to call your integration to recognize it later.
  2. Select the segmentation concept you'd like to use.
  3. Click on the Authorize button.
  4. Login to the account you'd like to use.
  5. Allow LeadsBridge to access your Intercom information.
  6. Once done you'll be taken back to the bridge with a blue info success message.
  7. Click Next.

Contacts segmentation

  1. Select the segment you'd like to use as the source for your contacts.
  2. You may also add filter conditions by clicking the Source Filter button:
  • Add conditions to filter contacts and tailor specific segments.
  • Remember that source data will be processed only when all conditions added are met.
  • Click Next.
  • Fields Mapping

    Here you can map your Intercom information with your destination fields.

    You'll see a field name with the destination integration's logo at the top, this indicates the name of the field on Facebook Custom Audiences.

    Underneath there's a box where you may add the information you'd like to send.

    • Check each of the Facebook Custom Audiences fields available and match the data you wish to sync from Intercom.
    • Map as many fields as possible to achieve higher performing data matching to people on Facebook.
    • Email and Phone can accept up to 3 values, thus allowing to create better-performing retargeting.
    • Static values can be added only for Country Code, Gender and U.S. State fields.
    • You may also leave blank the box of a field's information you don't want to send through.
    Custom Fields

    Adding more information is simple and straightforward:

    1. Head over the "Would you like to add more information?" box at the bottom of the page.
    2. Select the field you'd like to add from the dropdown list.
    3. Click the Map this field button.
    4. The field will appear above.
    5. Add the desired information, as you did with the other ones.

    Once accomplished your desired outcome, click Next.

    Audience Sources

    Here you can Edit the source created, Delete it or Add Another Source to combine different sources into your Facebook Custom Audiences.

    If you'd like to add other source data, please click Add Another Source and repeat the Step 3 to setup your new source.

    Once done, click Next and head to the last step.

    That's all! Congratulations.

    Your bridge will now start the sync process to gather all the information. Once ready, it will be synced and updated automatically.

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    If you have any other questions, or need help to configure your bridge from Intercom to Facebook Custom Audiences with LeadsBridge, do not hesitate to contact our Support!