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How to connect LiveChat Inc with LeadsBridge

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Integrate LiveChat Inc with LeadsBridge

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Intro

In this article, you'll learn how to connect your LeadsBridge account with LiveChat Inc.

Connect LiveChat Inc integration

Before you start

  1. Head over to the left sidebar and click on the Create new Bridge button
  2. Select your integrations in the selectors
  3. Click on the Continue button at the bottom right

Authorize LiveChat Inc integration

Setup your LiveChat Inc integration

  1. Click on Connect LiveChat Inc
  2. Click on Create new integration to connect your LiveChat Inc (or select an existing one from the dropdown if you already connected it)
  3. A popup wil be opened where you can authorize the LiveChat Inc integration
  4. Fill Username, Access Token field to connect LiveChat Inc with LeadsBridge
  5. Click on the Authorize button
  6. You can choose a name for this LiveChat Inc and LeadsBridge integration (you can also edit it later)
  7. Once done, click on Continue button and you will get back to the bridge experience where you could choose additional integration settings
  8. Now that your LiveChat Inc is connected, you can continue with the set-up of your bridge

Configuration details for LiveChat Inc

How to get Username, Access Token

In order to get your Username and Access Token you should follow the steps below:

1. Log into your LiveChat account
2. Go to your Developer Console, or click here: https://developers.livechatinc.com/console/
3. Then, go to Tools > Personal Access Tokens
4. Copy the Entity ID, and paste it under Username in your Integration
5. Then, click on the Create new token button
6. Assign a unique Name to your Token and select your Access scopes
7. Click on Create token
8. Finally, copy the information under Token and paste it under Access Token in your Integration

For further information open the link below: ( Learn more)

Which entity concepts we support for LiveChat Inc

With LeadsBridge you may use these entity concepts for LiveChat Inc.

  1. Visitor

    Someone who visits your website, for example, when somebody logs in to your live chat, the FullContact integration will provide a number of information on that visitor in the customer details bar.
 

Common questions for LiveChat Inc

Can I receive data collected by ChatBot in my LiveChat integration?

Yes, just make sure to connect the ChatBot within your LiveChat account. For further information see: ( Learn more)

Do you need help?

Here some additional resources: