Integrate LiveChat Inc with LeadsBridge

In this article, you'll learn how to connect your LeadsBridge account with LiveChat Inc.

Connect LiveChat Inc integration

Head over to the left sidebar and click on Bridges
Click on the Add New button
Enter a recognizable name for your bridge
Head to "Select Source" and click on Browse
Select "LiveChat Inc" from the providers list
Select your destination
Click on the Next button

How to setup the on LiveChat Inc

In order to get your Username and Access Token you should follow the steps below:

Log into your LiveChat account
Go to your Developer Console, or click here: ( OPEN LINK)
Then, go to Tools » Personal Access Tokens
Copy the Entity ID, and paste it under Username in your Integration
Then, click on the Create new token button
Assign a unique Name to your Token and select your Access scopes
Click on Create token
Finally, copy the information under Token and paste it under Access Token in your Integration

For further information open the link below:

( OPEN LINK)

Which entity concepts we support for LiveChat Inc

Visitor
Someone who visits your website, for example, when somebody logs in to your live chat, the FullContact integration will provide a number of information on that visitor in the customer details bar.

Common questions for LiveChat Inc

Can I receive data collected by ChatBot in my LiveChat integration?

Yes, just make sure to connect the ChatBot within your LiveChat account.
For further information see: ( Read from LiveChat Inc docs)

How to use LiveChat Inc as source

Then follow the steps below:

Go into the Source step of your Incoming Webhook Bridge
If the Bridge says Waiting for New Lead… means that is on Listening Mode and that any data you collect on LiveChat will be read by LeadsBridge as soon as it arrives into the system
You should leave this page open and submit data from your chat, usually, data is submitted once the chat has been finished. In case you need to close the page and go back later to the Bridge configuration, make sure to set the Bridge on Listening Mode by clicking on the Recognize Other Fields button
Once you’re able to submit data from your chat it should get automatically recognized by LeadsBridge
In case you forgot to add some data, you should set the Bridge on Listening Mode by clicking on the Recognize Other Fields button and submit new data from your chat
In case data is not being correctly recognized you may reach our support with the Missing or wrong fields? Ask for help! button
Once all the data you want to map from your chat has been correctly recognized you should continue with your Bridge configuration by clicking on Next

If you have any further questions regarding this matter, or if you need help to set up the connection between LiveChat Inc with LeadsBridge, do not hesitate to get in touch!

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