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How to connect LiveChat Inc with LeadsBridge

Integrate LiveChat Inc with LeadsBridge


In this article, you'll learn how to connect your LeadsBridge account with LiveChat Inc.

Connect LiveChat Inc integration

  1. Head over to the left sidebar and click on Bridges
  2. Click on the Add New button
  3. Enter a recognizable name for your bridge
  4. Head to "Select Source" and click on Browse
  5. Select "LiveChat Inc" from the providers list
  6. Select your destination
  7. Click on the Next button

How to setup the on LiveChat Inc

In order to get your Username and Access Token you should follow the steps below:
  1. Log into your LiveChat account
  2. Go to your Developer Console, or click here: ( OPEN LINK)
  3. Then, go to Tools » Personal Access Tokens
  4. Copy the Entity ID, and paste it under Username in your Integration
  5. Then, click on the Create new token button
  6. Assign a unique Name to your Token and select your Access scopes
  7. Click on Create token
  8. Finally, copy the information under Token and paste it under Access Token in your Integration
For further information open the link below:

Which entity concepts we support for LiveChat Inc

  1. Visitor

    Someone who visits your website, for example, when somebody logs in to your live chat, the FullContact integration will provide a number of information on that visitor in the customer details bar.

Common questions for LiveChat Inc

Can I receive data collected by ChatBot in my LiveChat integration?

Yes, just make sure to connect the ChatBot within your LiveChat account.
For further information see: ( Read from LiveChat Inc docs)

How to use LiveChat Inc as source

Then follow the steps below:
  1. Go into the Source step of your Incoming Webhook Bridge
  2. If the Bridge says Waiting for New Lead… means that is on Listening Mode and that any data you collect on LiveChat will be read by LeadsBridge as soon as it arrives into the system
  3. You should leave this page open and submit data from your chat, usually, data is submitted once the chat has been finished. In case you need to close the page and go back later to the Bridge configuration, make sure to set the Bridge on Listening Mode by clicking on the Recognize Other Fields button
  4. Once you’re able to submit data from your chat it should get automatically recognized by LeadsBridge
  5. In case you forgot to add some data, you should set the Bridge on Listening Mode by clicking on the Recognize Other Fields button and submit new data from your chat
  6. In case data is not being correctly recognized you may reach our support with the Missing or wrong fields? Ask for help! button
  7. Once all the data you want to map from your chat has been correctly recognized you should continue with your Bridge configuration by clicking on Next

If you have any further questions regarding this matter, or if you need help to set up the connection between LiveChat Inc with LeadsBridge, do not hesitate to get in touch!