Connect Smartsupp to ActiveCampaign with LeadsBridge

In this article, you'll learn how to set up the bridge and connect Smartsupp to My CRM Example using LeadsBridge.

How to set up your bridge step-by-step tutorial

Before you start

Head over to the left sidebar and click on the Create new Bridge green button
You'll be taken to the first step of the bridge creation

Step 1: Choose the apps you want to connect

Choose Smartsupp as the source for your bridge
Choose ActiveCampaign as the destination for your bridge
Click on the Continue button
At this point you can choose a name for your bridge (this will only be visible inside LeadsBridge and you can also edit it later)

Step 2: Configure your Smartsupp with ActiveCampaign

Step 2.A: Setup your Smartsupp integration

Click on Connect Smartsupp
Click on Create new integration to connect your Smartsupp (or select an existing one from the dropdown if you already connected it)
A popup wil be opened where you can authorize the Smartsupp integration
Fill Access Token field to connect Smartsupp with LeadsBridge
Click on the Authorize button
You can choose a name for this Smartsupp and LeadsBridge integration (you can also edit it later)
Once done, click on Continue button and you will get back to the bridge experience where you could choose additional integration settings
Now that your Smartsupp is connected, you can continue with the set-up of your bridge

Step 2.B: Configuration details for Smartsupp

How to get Access Token

In order to get you Access Token you should request it to Smartsupp support (support@smartsupp.com).

Notice that only Standard and Pro Smartsupp accounts can request an Access Token.

For further information see: https://docs.smartsupp.com/rest-api/get-started/

Step 2.C: Setup your ActiveCampaign integration

Click on Connect ActiveCampaign
Click on Create new integration to connect your ActiveCampaign (or select an existing one from the dropdown if you already connected it)
A popup wil be opened where you can authorize the ActiveCampaign integration
Fill API URL, API Key field to connect ActiveCampaign with LeadsBridge
Click on the Authorize button
You can choose a name for this ActiveCampaign and LeadsBridge integration (you can also edit it later)
Once done, click on Continue button and you will get back to the bridge experience where you could choose additional integration settings
Now that your ActiveCampaign is connected, you can continue with the set-up of your bridge

Step 2.D: Configuration details for ActiveCampaign

Other Info

1. Log into your ActiveCampaign account
2. Click on Settings at the bottom left of the menu
3. Settings menu will open on the right, click on Developer
4. Copy the API Access URL and Key, then paste it inside your LeadsBridge integration page

You can find further information in the following link: ( Learn more)

Step 2.E: Email Receipt (Optional)

You may choose to receive an email receipt for each incoming lead.

Type the address(es) where you'd like to receive the receipt
You may also modify the Subject line of the email

Step 3: Fields Mapping

Here you'll be able to map your Smartsupp information with your ActiveCampaign fields.

You will have ActiveCampaign fields on the left. Match the information you wish to pass align from Smartsupp
Based on ActiveCampaign functionality, some fields might be required; if this is the case, you can identify those fields with a * (star), so be sure to map all them
You can also use the functions to customize information like reformatting dates and times or modifying text, phone numbers and so on.
You may leave blank the box of a field's information you don't want to send through. Clicking on the Show unmapped fields button you will have visibility on all the available fields still not mapped

Step 3.A: Leads Filter (Optional)

If you'd like you could add a filter for incoming leads. This filter will sync only leads that meet the configured conditions

Click on the link Add Filter for Incoming Leads on the top left
A popup wil be opened where you can configure the filter
You can define a series of condition to filter the leads. The lead will be synced only when all the conditions will be met
Once finished, click the Save Changes button to switch back to the Fields Mapping to continue with the bridge configuration

Step 3.B Test Connection (Optional)

Once you’ve mapped all the fields that you need, if available, you can run a test of your connection by clicking on the Test Connection button.

Step 4: Save and Publish

Click on the Save and publish button

Congratulations! Now your bridge is up and running

Do you need help?

Here some additional resources:

Smartsupp documentation page and common questions
ActiveCampaign documentation page and common questions
LeadsBridge KNOWLEDGE BASE
Contact support from your account clicking on the top right Support button

How to connect Smartsupp with ActiveCampaign