Connect Thrive Leads (Thrive Themes) to Customer.io with LeadsBridge

In this article, you'll learn how to set up the bridge and connect Thrive Leads (Thrive Themes) to My CRM Example using LeadsBridge.

How to set up your bridge step-by-step tutorial

Before you start

Head over to the left sidebar and click on the Create new Bridge green button
You'll be taken to the first step of the bridge creation

Step 1: Choose the apps you want to connect

Choose Thrive Leads (Thrive Themes) as the source for your bridge
Choose Customer.io as the destination for your bridge
Click on the Continue button
At this point you can choose a name for your bridge (this will only be visible inside LeadsBridge and you can also edit it later)

Step 2: Configure your Thrive Leads (Thrive Themes) with Customer.io

Step 2.A: Setup your Thrive Leads (Thrive Themes) integration

Click on Connect Thrive Leads (Thrive Themes)
Click on Create new integration to connect your Thrive Leads (Thrive Themes) (or select an existing one from the dropdown if you already connected it)
A popup wil be opened where you can authorize the Thrive Leads (Thrive Themes) integration
Fill URL, Access Secret field to connect Thrive Leads (Thrive Themes) with LeadsBridge
Click on the Authorize button
You can choose a name for this Thrive Leads (Thrive Themes) and LeadsBridge integration (you can also edit it later)
Once done, click on Continue button and you will get back to the bridge experience where you could choose additional integration settings
Now that your Thrive Leads (Thrive Themes) is connected, you can continue with the set-up of your bridge

Step 2.B: Configuration details for Thrive Leads (Thrive Themes)

How to get URL, Access Secret

In order to find how to place the LeadsBridge webhook into your Thrive Leads account, you should follow these steps:
1. Go to the Thrive Themes Dashboard.
2. Select the "Notification Manager".
3. Create "New Notifications" and select "Email Sign Up".
4. Click on "Call a Custom Script".
5. Paste the LeadsBridge webhook in the "URL of Custom Script" field.
6. Send a test lead.

Step 2.C: Setup your Customer.io integration

Click on Connect Customer.io
Click on Create new integration to connect your Customer.io (or select an existing one from the dropdown if you already connected it)
A popup wil be opened where you can authorize the Customer.io integration
Fill API Key, Account ID field to connect Customer.io with LeadsBridge
Click on the Authorize button
You can choose a name for this Customer.io and LeadsBridge integration (you can also edit it later)
Once done, click on Continue button and you will get back to the bridge experience where you could choose additional integration settings
Now that your Customer.io is connected, you can continue with the set-up of your bridge

Step 2.D: Configuration details for Customer.io

How to get API Key, Account ID

- Login your Customer.io account
- Head over to the Integrations area
- Click on the Customer.io API settings button
- You’ll be redirected to a page with your API Key and Site ID

Step 2.E: Email Receipt (Optional)

You may choose to receive an email receipt for each incoming lead.

Type the address(es) where you'd like to receive the receipt
You may also modify the Subject line of the email

Step 3: Fields Mapping

Here you'll be able to map your Thrive Leads (Thrive Themes) information with your Customer.io fields.

You will have Customer.io fields on the left. Match the information you wish to pass align from Thrive Leads (Thrive Themes)
Based on Customer.io functionality, some fields might be required; if this is the case, you can identify those fields with a * (star), so be sure to map all them
You can also use the functions to customize information like reformatting dates and times or modifying text, phone numbers and so on.
You may leave blank the box of a field's information you don't want to send through. Clicking on the Show unmapped fields button you will have visibility on all the available fields still not mapped

Step 3.A: Leads Filter (Optional)

If you'd like you could add a filter for incoming leads. This filter will sync only leads that meet the configured conditions

Click on the link Add Filter for Incoming Leads on the top left
A popup wil be opened where you can configure the filter
You can define a series of condition to filter the leads. The lead will be synced only when all the conditions will be met
Once finished, click the Save Changes button to switch back to the Fields Mapping to continue with the bridge configuration

Step 3.B Test Connection (Optional)

Once you’ve mapped all the fields that you need, if available, you can run a test of your connection by clicking on the Test Connection button.

Step 4: Save and Publish

Click on the Save and publish button

Congratulations! Now your bridge is up and running

Do you need help?

Here some additional resources:

Thrive Leads (Thrive Themes) documentation page and common questions
Customer.io documentation page and common questions
LeadsBridge KNOWLEDGE BASE
Contact support from your account clicking on the top right Support button

How to connect Thrive Leads (Thrive Themes) with Customer.io