Integrate Welcome SMS with LeadsBridge
Intro
Welcome SMS, or SMS to lead, allows you to send a text message to reach your new leads automatically, combining the already higher open rates of welcome messages with an average of 90% open rates of text-messaging.
In this article, you'll learn how to connect your LeadsBridge account with Welcome SMS.
Connect Welcome SMS integration
Before you start
- Head over to the left sidebar and click on the Create new Bridge button
- Select your integrations in the selectors
- Click on the Continue button at the bottom right
Authorize Welcome SMS integration
Setup your Welcome SMS integration
- Click on Connect Welcome SMS
- Click on Create new integration to connect your Welcome SMS (or select an existing one from the dropdown if you already connected it)
- A popup wil be opened where you can authorize the Welcome SMS integration
- Fill Send SMS from field to connect Welcome SMS with LeadsBridge
- Click on the Authorize button
- You can choose a name for this Welcome SMS and LeadsBridge integration (you can also edit it later)
- Once done, click on Continue button and you will get back to the bridge experience where you could choose additional integration settings
- Now that your Welcome SMS is connected, you can continue with the set-up of your bridge
Configuration details for Welcome SMS
How to get Send SMS from
Send SMS from is the sender's phone number of your Welcome SMS.
You may even enter a text as the SMS sender, like your name or your company name (for example: ACME Company); obviously, leads will not be able to reply to you.
We suggest using your phone number, or a designated one so your leads can reply and get in touch with your company after receiving the SMS.
The phone should be written with the +CAT format, as per the example below.
DISCLAIMER: If the receiver number is from the US or Canada, the sender's phone number will not be visible in accordance with their national legislation.
You may even enter a text as the SMS sender, like your name or your company name (for example: ACME Company); obviously, leads will not be able to reply to you.
We suggest using your phone number, or a designated one so your leads can reply and get in touch with your company after receiving the SMS.
The phone should be written with the +CAT format, as per the example below.
DISCLAIMER: If the receiver number is from the US or Canada, the sender's phone number will not be visible in accordance with their national legislation.
Which entity concepts we support for Welcome SMS
With LeadsBridge you may use these entity concepts for Welcome SMS.
Sms
SMS (short message service) is a text messaging service component of most telephone, internet, and mobile-device systems.
Common questions for Welcome SMS
How do I define the Welcome SMS body?
The Welcome SMS body is defined inside the bridge settings, at the Destination step level. Create the bridge or open an existing one to edit your text message.
You may use different short codes to add dynamic content to the message you are collecting through your form.
Assuming you are asking "Name", "Surname", "Email", "Phone", "City", "What Problem Does Your Business Solve?" information, you should write them as variables in the welcome text like:
[code][NAME]
[SURNAME]
[EMAIL]
[PHONE]
[CITY]
[WHAT_PROBLEM_DOES_YOUR_BUSINESS_SOLVE][/code]
All available variables will be suggested by the app as you can see in the screenshot below.
Can I enter a name as the SMS sender instead of using a phone number?
Yes, of course, you may enter a text as the SMS sender, like your name or your company name.
You may write for example ACME Company, however, your SMS receiver will not be able to text you back to reply to you.
DISCLAIMER: If the receiver number is from the US or Canada, the sender's name will not be visible in accordance with their national legislation.
My SMS is not arriving into destination. What could be the problem?
There are several reasons for which the SMS doesn't arrive into destination, these are the most common:
1. The number entered is not correct
2. The prefix is missing and the SMS provider cannot route it to the right network, make sure to use the +CAT format explained above
3. The receiver's network has a block to automatic text messages
4. The receiver's phone has a full memory and cannot longer receive SMS messages
Can I use a landline phone number?
You can use it only if the landline phone number it's allowed to send and receive SMS messages, otherwise you'll need to use a phone number that allows this.
How SMS credits and usage work?
Credit is the name given to the SMS unit used to send messages to agents or leads.
Credits usage may vary based on the destination country to which the SMS is being sent. All carriers included.
- United States: 1 credit for each SMS message
- Rest of the World: 10 credits for each SMS message
Credits will be deducted from the total number of messages sent. Notice that the maximum length for each SMS message is 160 characters, so SMS messages that go beyond this length will be dispatched as multiple SMS message parts.
For example, if you send a 3 part SMS message (480 characters long) to your lead in the United States, this will cost you 3 credits (3 SMS * 1 credit each = 3 credits), while if you send the same SMS message to France, it will cost you 30 credits (3 SMS * 10 credits each = 30 credits).
For further information you can check our Getting Started with SMS Marketing documentation.
Do you need help?
Here some additional resources:
- LeadsBridge KNOWLEDGE BASE
- Contact support from your account clicking on the top right Support button