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What is CSV Online File
A CSV file is a type of file used to store your contacts data from different sources, such as your email marketing software, CRM, etc. For example, by downloading a CSV file of your leads, you can upload these data on other tools in order to better manage your follow up and sales processes. CSVs contain information separated by commas, saved in a .csv format.
Benefits of using CSV Online File
CSV files can be used with any spreadsheet program, such as Microsoft Excel, Open Office Calc, or Google Spreadsheets. However, with CSVs you can’t define or save cells, columns, or rows. Moreover, you can’t save formulas.
Why should I use CSV Online File
CSVs are also used for managing ecommerces for importing and exporting product, customer, and order information.
What is Aircall
AirCall is a call center software and call center app that empowers your sales and support teams to handle every call with the platform’s desktop and mobile apps. Its intuitive dashboard is designed to make the job easier for each member of your team. At the same time, you can easily add and remove users in order to empower your team’s productivity.
Benefits of using Aircall
The call center solution helps you provide a better customer service for your prospects and clients. You can quickly invite your agents and organize your workflows without effort. Aircall allows you to track your phone performances, thanks to the call center analytics that give you insights and data on agent and team productivity. You can even monitor your team’s activity in real-time, so you’ll be able to have everything under your control in order to get the most out of your calls.
Why should I use Aircall
Aircall can cross-reference the data with your favorite Customer Relationship Management and Helpdesk tool, in order to understand exactly how the calls affect your sales and marketing processes. Aircall, in fact, integrates with the most used CRMs and helpdesk platform such as Intercom, Pipeline, SalesForce, Hubspot, Slack and much more. Aircall is an international platform: within seconds, you can log in to the software and create numbers in more than 40 countries.
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