Streamline your data management process with the Database + Aircall integration

A database is an organized collection of structured information or data, generally stored electronically in a computer system.

An essential benefit of using databases is the security of having control from a database management system (DBMS). Together, the data and the DBMS and the applications associated with them are referred to as database systems, often abbreviated to databases only.

The data within the most common types of databases in operation today is typically modeled in rows and columns in a series of tables to make data processing and querying efficient. The data can, therefore, be easily accessed, managed, modified, updated, checked, and organized. Most databases use structured query language (SQL) to write and query data, which is undoubtedly an excellent reason to use this technology.

AirCall is a call center software and call center app that empowers your sales and support teams to handle every call with the platform’s desktop and mobile apps. Its intuitive dashboard is designed to make the job easier for each member of your team. At the same time, you can easily add and remove users in order to empower your team’s productivity.

The call center solution helps you provide a better customer service for your prospects and clients. You can quickly invite your agents and organize your workflows without effort. Aircall allows you to track your phone performances, thanks to the call center analytics that give you insights and data on agent and team productivity. You can even monitor your team’s activity in real-time, so you’ll be able to have everything under your control in order to get the most out of your calls.

Aircall can cross-reference the data with your favorite Customer Relationship Management and Helpdesk tool, in order to understand exactly how the calls affect your sales and marketing processes. Aircall, in fact, integrates with the most used CRMs and helpdesk platform such as Intercom, Pipeline, SalesForce, Hubspot, Slack and much more. Aircall is an international platform: within seconds, you can log in to the software and create numbers in more than 40 countries.