Generate more leads with the Desk + FLG integration

Desk is a salesforce customer support software designed to help small businesses help and connect with their customers, in order to make them happy and satisfied. Desk is a Salesforce tool that empowers your ability to provide a quick and efficient support to your audience. Thanks to its out-of-the-box support tool, you can easily and successfully manage every case and make better decisions, by bringing all your data in one place and get the insights you need to grow your business.

Desk is designed as a scalable tool, in order to let you focus on what matters for your business. By sharing you knowledge on a self-service site, you’ll help customers help themselves, allowing them to find what they need without effort. Moreover, Desk help you scale your entire business as you grow, thanks to detailed overviews of your customers base. In order to take the most out of your desk account, you can integrate it with your favorite business tool, to improve email marketing, social media marketing and increase your sales volume.

Desk works on mobile, and it allows you and your team members to help customers wherever you are, respond to customer requests, and collaborate together with your team. Its simple and intuitive interface allows agents support customers without technical obstacles. Reporting and analytics tool let you get the answers you need about your supporting performance, customer satisfaction and much more, thanks to advanced and detailed business insights accessible from everywhere.

FLG is the complete customer engagement platform for creating personalised customer experiences and driving sales at any scale.

Keep track of progress FLG lets you maximize conversions by instantly connecting your leads to the right agent or team member who respond to their specific needs and desires. Increase your lead generation Thanks to the API technology, you can capture leads from every source, web forms, lead providers and much more. Track your results If you acquire leads from different sources, FLG enables you to track which sources are performing and which not. This avoids you wasting money in services that don’t provide you enough ROI, focusing on what really work for your business.

Segment your audience If you really want to take the most out of your marketing and sales processes, you need to understand exactly what your leads want. With FLG, you can create segments of your audience based on data and activities. Fully integrated email and SMS Thanks to FLG, your agents can choose to manage the assigned leads through the channel that fits best for them.