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What is Desk
Desk is a salesforce customer support software designed to help small businesses help and connect with their customers, in order to make them happy and satisfied. Desk is a Salesforce tool that empowers your ability to provide a quick and efficient support to your audience. Thanks to its out-of-the-box support tool, you can easily and successfully manage every case and make better decisions, by bringing all your data in one place and get the insights you need to grow your business.
Benefits of using Desk
Desk is designed as a scalable tool, in order to let you focus on what matters for your business. By sharing you knowledge on a self-service site, you’ll help customers help themselves, allowing them to find what they need without effort. Moreover, Desk help you scale your entire business as you grow, thanks to detailed overviews of your customers base. In order to take the most out of your desk account, you can integrate it with your favorite business tool, to improve email marketing, social media marketing and increase your sales volume.
Why should I use Desk
Desk works on mobile, and it allows you and your team members to help customers wherever you are, respond to customer requests, and collaborate together with your team. Its simple and intuitive interface allows agents support customers without technical obstacles. Reporting and analytics tool let you get the answers you need about your supporting performance, customer satisfaction and much more, thanks to advanced and detailed business insights accessible from everywhere.
What is iContact Pro
iContact Pro is a software designed for all types of companies that helps simplify marketing automation by making it cheaper. iContact Pro offers a range of advanced marketing capabilities, including tools for advanced email marketing, advanced segmentation, CRM functionality, task tracking, landing page creation, social publishing and tracking. Thanks to this features, businesses can connect with their audience and send them the most relevant content and offers, on autopilot.
Benefits of using iContact Pro
iContact Pro brings automation into marketing operations through the multiple features it provides. The software deals with lead generation and lead scoring processes, which helps you identify the most engaged leads of your database. iContact Pro has been programmed through landing pages that you can easily create, in order to grow your subscribers with no efforts. In addition, it gives you the ability to choose HTML-based or template-based pages.
Why should I use iContact Pro
With iContact Pro you can manage your email campaigns in a timely and simple way. It offers A / B test tools to grow your business with data-in-hand, as well as a message generator to meet your company's email marketing needs. It comes with list management tools for easy management of client IDs.
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