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What is Dialfire
Dialfire is an easy to use Cloud Call Center software for individuals and companies. With Dialfire you can say goodbye to installation costs and there's nothing to install, all you need is a web browser. There are no monthly fees, you only pay for telephony.
Benefits of using Dialfire
Easy-to-use outbound call center software and predictive cloud dialer. Highly reliable and secure, Dialfire increases productivity through customizable modules, multi-step campaigns with automated workflows, customizable real-time input analysis, call monitoring and recording.
Why should I use Dialfire
Dialfire integrates with your existing software via REST API and supports outsourcing for subcontracted call centers. Dialfire is ideal for large and distributed offices.
What is Oracle Service Cloud
Oracle Service Cloud is a corporate-scale contact center suite and customer support software. The platform consists of the Oracle RightNow suite of applications that facilitate social, web and contact center services.
Benefits of using Oracle Service Cloud
Oracle RightNow Web Experience offers a self-service platform, accessible through email, mobile, web, and chat, helping users deliver a unified, cross-serving service to their customers. RightNow Social Experience is an app that enables brands to manage their social interactions and to provide support across social networks. RightNow Contact Center Experience provides end-to-end management of the entire customer journey by unifying knowledge, customer records, and interaction history.
Why should I use Oracle Service Cloud
RightNow Policy Automation allows users to offers personalized customer service by setting custom policies for the services they provide through face-to-face channels, call center, and self-service. RightNow Engage provides marketing automation and analytics to improve the customer experience. You can use it to offer personalized, timely communications and obtain access to real-time actionable insights.
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