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What is DialPad
DialPad is cloud-based communication system designed for businesses of any size who operate in the modern workplace. Thanks to DialPad, companies and enterprises can finally quit with the traditional business phone systems, by leveraging a brand-new way to communicate that connects everyone, from everywhere. Dialpad is a leader in communication security standards, thanks to a comprehensive, multi-layered approach that ensures that every element of your data is secure, still maintaining the highest communication quality.
Benefits of using DialPad
DialPad offers many tools and features for businesses, including a secure cloud phone system, business VoIP, toll free numbers, cloud PBX & integrations with G Suite & Office 365. Thanks to its voice and video messaging platform, Dialpad allows businesses to connect people interactively, for a more direct communication. Moreover, Dialpad’s UberConference eliminates the need for PINs and makes it simple for people to join online meeting, conferences, seminars and much more.
Why should I use DialPad
UberConference empowers the communication with powerful call controls, seamless screen sharing, and HD audio. Thanks to its real-Time Analytics, Dialpad allows you to visually understand communication patterns and gather deep insights on voice and messaging usage. DialPad is constantly up-to-date and innovated and the developers release new features continuously.
What is Oracle Service Cloud
Oracle Service Cloud is a corporate-scale contact center suite and customer support software. The platform consists of the Oracle RightNow suite of applications that facilitate social, web and contact center services.
Benefits of using Oracle Service Cloud
Oracle RightNow Web Experience offers a self-service platform, accessible through email, mobile, web, and chat, helping users deliver a unified, cross-serving service to their customers. RightNow Social Experience is an app that enables brands to manage their social interactions and to provide support across social networks. RightNow Contact Center Experience provides end-to-end management of the entire customer journey by unifying knowledge, customer records, and interaction history.
Why should I use Oracle Service Cloud
RightNow Policy Automation allows users to offers personalized customer service by setting custom policies for the services they provide through face-to-face channels, call center, and self-service. RightNow Engage provides marketing automation and analytics to improve the customer experience. You can use it to offer personalized, timely communications and obtain access to real-time actionable insights.
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