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What is Helpscout
Help Scout is a simple customer service software that allows businesses to make more human and personal every customer service interaction. Nowadays, a personal touch with the companies may significantly increase your sales volume. That’s why Help Scout helps companies of any size grow their business, by connecting with their audience, where other help desks couldn’t.
Benefits of using Helpscout
Help Scout allows you to scale your results, by providing a wide range of automated actions that enable you to reduce your customer support efforts. In fact, keeping your customer service and support human and personal doesn’t mean that everything needs to be manual or live. Help Scout lets you define repeatable automation tasks based on users’ actions, by setting up simple and visual workflows.
Why should I use Helpscout
With Help Scout you can create multiple mailboxes for different shared email addresses. By doing so, you can work seamlessly across departments and manage several businesses and brands through just one account. Help Scout empowers the collaboration within team members and employees, by keeping everyone working on the same page and see other people’s activity in real-time. This improves your team’s productivity, avoids double tickets and makes your customers happy!
What is Zoho Campaigns
Zoho Campaigns is a marketing solution for Email Marketing and Social Media Campaigns. As a part of Zoho CRM solution, Zoho Campaigns also integrates CRM features and contact list management. It is available as a single add-on with a pricing plan based on different models: pay as use or monthly subscription.
Benefits of using Zoho Campaigns
Zoho Campaigns is a great solution for creating and managing Email Marketing campaigns, performing A/B tests too. The drag and drop builder helps you to design beautiful email messages, thanks to a lot of customization features, in order to perfectly match the email’s layout with your brand. Through an advanced Contact List Management feature, you can easily segment your contacts, splitting up leads, prospect and customers. For a better management of the whole contact list, we recommend to integrate Zoho Campaigns with Zoho CRM, in order to keep track of all the activities, including deals, tasks and sales.
Why should I use Zoho Campaigns
You can also use one of the third party services integrated with Zoho Campaigns to import contacts into your lists. Otherwise, you can import them manually or via a CSV/Google Spreadsheets file. Zoho Campaigns offers an autoresponder and an automate follow-up feature, useful for both welcome emails and lead nurture programs. With the Social Media Campaigns feature, you can create landing pages on Facebook to engage your customers and new visitors as well, create and schedule social media posts, and measure the performances of your social media campaigns.
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