Streamline your data management process with the LiveAgent + Big Purple Dot integration

Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).

All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.

Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.

Big Purple Dot's complete and collaborative enterprise software provides instant access to your entire database of leads at anytime, from anywhere and from just about any source.

Big Purple Dot is a solution that allows single lenders, teams and entire lending corporations to automatically distribute leads to their team members and preferred partners. This platform records and captures incoming phone leads, automatically sends custom text messages and emails, so your leads always stay hot.

Big Purple Dot has the most robust reporting features because it gives you the knowledge of where your money is going to work. Moreover, Big Purple Dot offer a easy to use mobile app that is a bonus for those on the go.